At AquireFX, we aim to give you the very best service. It's what we pride our technology and team deliver. But, if our service ever does not meet your expectations then we've a formal procedure to make things right again.
The best place to start is the form below. When you fill it in it starts out internal clock ticking making sure you'll hear from us within 14 days. Alternatively, call us or email [email protected], with all the details we've asked for below, and we'll fill in the form for you.
After submitting the complaint form, we will then:
If you are still unhappy with our investigation and response, you have the right to contact the Financial Ombudsman Service. Please note, the Financial Ombudsman asks that you raise your concern with us first.
The Financial Ombudsman can be contacted using their online form here or by writing to:
Financial Ombudsman Service Limited (Australia)
GPO Box 3
Melbourne VIC 3001
If you find that your account has been deactivated, and are don't know why, email our Customer Support team at [email protected]. They will help with the reason why, and if you think we've made a mistake will take a second look.