Customer Complaints Procedure

At AquireFX, we aim to give you the very best service. But, if our service ever does not meet your expectations then we have a formal procedure to make things right again.

The best place to start is the form below. When you fill it in it starts out internal clock ticking making sure you'll hear from us within 14 days. Alternatively, call us or email help@aquirefx.com, with all the details we've asked for below, and we'll fill in the form for you.

Your details

  • Address for correspondence

  • Complaint Details

After submitting the complaint form, we will then:

  • Email you an acknowledgement, along with a reference number and contact details. That way you've everything you need if you want to follow up.
  • Contact you if we need any extra information about your complaint;
  • Investigate your complaint and give you a response. When we respond we will give an explanation of our decisions, and reasons for our actions.

If you are still unhappy with our investigation and response, you have the right to contact the Australian Financial Complaints Authority. Please note, the Australian Financial Complaints Authority asks that you raise your concern with us first.

The Australian Financial Complaints Authority can be contacted using their online form here online form here or by writing to:

Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001

Deactivated Accounts

If you find that your account has been deactivated, and are don't know why, email our Customer Support team at help@aquirefx.com. They will help with the reason why, and if you think we've made a mistake will take a second look.

Get started with AquireFX Today

Change your money at the market exchange rate. Effortlessly improve your business.

Get Started Log In

AquireFX Ltd is regulated in Australia by ASIC, AFS License No. 500818. AquireFX Ltd is a designated remittance provider registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC) IND100557252-0019. Australian Business Number (ABN) 33 111 382 560. And a member of the Australian Financial Complaints Authority (AFCA), membership number 40629.

The information contained on our website is general in nature. AquireFX has not taken into account your objectives, financial situation or needs. Before acting on this general advice you should therefore consider the appropriateness of the advice having regard to your situation. We recommend you obtain independent financial, legal and taxation advice before making any financial investment decision.