At AquireFX, we aim to give you the very best service. But, if our service ever does not meet your expectations then we have a formal procedure to make things right again.
The best place to start is the form below. When you fill it in it starts out internal clock ticking making sure you'll hear from us within 14 days. Alternatively, call us or email [email protected], with all the details we've asked for below, and we'll fill in the form for you.
After submitting the complaint form, we will then:
If you are still unhappy with our investigation and response, you have the right to contact the Australian Financial Complaints Authority. Please note, the Australian Financial Complaints Authority asks that you raise your concern with us first.
The Australian Financial Complaints Authority can be contacted using their online form here online form here or by writing to:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
If you find that your account has been deactivated, and are don't know why, email our Customer Support team at [email protected]. They will help with the reason why, and if you think we've made a mistake will take a second look.