AquireFX Privacy Policy

AquireFX is founded on the principle of simplicity and transparency. We take privacy very seriously. We have written this Privacy Policy to tell you about how we collect, store, and use your personal information. You should read this policy carefully so you make an informed decision when you choose to share personal information with us.

AquireFX collects your personal information

AquireFX’sservice provides international payments and foreign exchange services, to individual and business customers.

AquireFX’s service stores company and individual data. Thisdata can include personal information. “Personal information” is information that identifies an individual. Personal information may include the individual’s name, email address, telephone number, and telecommunications use.

You can choose not to provide personal information to AquireFX, however that choice may mean that we are unable to provide you with the required services that you may be looking for.

AquireFX may collect personal information directly from you when you:

  • register to use the Service,
  • use the Service,
  • contact the AquireFX support team, and
  • visit our Website.

AquireFX may collect personal information from you about others

When you allow others to use the AquireFX Service, AquireFX may collect information from you about those people. If you provide AquireFX with someone else’s personal information, you must make sure that you can do so, and that AquireFX may use the information for the purposes described in this Privacy Policy.

When allowing others to use the AquireFX Service you must make sure that they are aware and consent to this Privacy Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, AquireFX’s identity, and how to contact AquireFX.

When requested to do so by AquireFX, you must assist AquireFX with any requests by others you have allowed to use the Service to access or update the personal information you have provided for them.

AquireFX may collect your personal information from others

We may collect personal information from others when you:

  • register for an account,
  • add a beneficiary or payee to your profile,
  • access our websites or Service through a third-party connection like your Google or Linkedin account profile

AquireFX uses cookies and other technologies.

We use cookies and other technologies to improve our Services. These technologies include:

  • Cookies that are a small text file stored on your device. We use Cookies to analyse user activity to improve our Service. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click, and other actions you take on the Service). We use such analysis to improve the functionality and experience of AquireFX. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not work properly if the cookies are disabled. We do not respond to or honour “Do Not Track” requests.
  • Log file information reported by your browser or mobile device. When you use our Service, our servers record some log file information. These server logs may include anonymous information such as your Internet Protocol (“IP”) address, browser type, how you interact with links on the Service, pages viewed, referring / exit pages and URLs, and other such information.
  • Location data may be collected from your device including GPS coordinates e.g. latitude and/or longitude. Location data may convey to us information about how you browse and use the Service.
  • Clear gifs/web beacons information may be used to track your online usage. We may also use clear GIFs in emails we send to track which emails and links are opened. This information allows for more accurate reporting and improvement of the Service.

AquireFX collects, stores, and uses personal information for limited purposes

We use personal information collected from, or about you, in the following ways:

  • verify your identity,
  • to maintain your account details and administer your account,
  • to provide AquireFX’s Service to you, including processing transactions;
  • to contact you about Services being provided to you;
  • notify you of new Services or Service changes,
  • carry out marketing or training relating to the Service,
  • assist with the resolution of technical support issues or other issues relating to the Service,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with you.

By using the Service, you consent to your personal information being collected and used in this way and for any other use you authorise. AquireFX will only use your personal information for the purposes described in this Policy or with your express permission.

AquireFX can aggregate your non-personally identifiable data

You agree that we can access, aggregate and use non-personally identifiable data AquireFX has collected from you. This data will in no way identify you or any other individual. AquireFX may use this aggregated non-personally identifiable data to:

  • assist us to better understand how our customers are using the Service and to improve the Service,
  • create business insights that allow you to benchmark your business’ telco spend and use against that aggregated data.

AquireFX only discloses Your Personal Information in limited circumstances

AquireFX may disclose your personal information when it is necessary to help with the provision of the Service. If we are involved in a reorganisation or sale of our assets, your personal information may be transferred as part of that reorganisation or sale.

AquireFX may disclose your personal information to:

  • financial institutions and other similar organisations that it deals with during its corporate activities, or those that are nominated by you;
  • external service providers and professional advisers (which may be located overseas) that provide services to AquireFX;
  • any third parties where this is necessary to process a transaction or provide services which you have requested; or

AquireFX may be required to disclose your personal information without your consent to (a) comply with the law; (b) prevent fraud; or (c) protect our legal rights. AquireFX may be required to provide your personal information to ASIC and other regulatory and government bodies from time to time in the Australia and other countries.

Please note that AquireFX does not sell or provide your personal information to third parties for marketing purposes.

We may also disclose your personal information with your permission.

Keeping your information safe

AquireFX cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account.

It is your responsibility to keep your password to the Service safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the Service or via the “Forgotten Password” link on the login page.

How we store and protect your data

We use third parties to provide the AquireFX Service. Our AML checks are completed by RapidID, who provide their Privacy Policy on request. Transaction management is provided via an application using the Salesforce, Force.com development environment. The platform's architecture and data storage is SOC 1, 2 and 3 compliant. Salesforce Privacy Policy is available on their website..

If you are located outside of Australia your laws governing personal data may differ from Australian law. To provide the Service we may transfer personal information, to a country that does not have the same data protection laws as your own. By using the AquireFX Service you consent to us using staff that may live outside of your own country.

AquireFX takes steps to protect your personal information

AquireFX is committed to protecting the security of your personal information. We take all reasonable precautions to protect it from unauthorised access, modification, or disclosure. Your personal information is stored on secure servers that have SSL Certificates. All data transferred between you and the Service is encrypted. You can find out more about this on our security page.

The internet is not itself a secure environment. We cannot give an absolute assurance that your information will always be secure. Transmission of personal information over the internet is at your own risk and you should use the Service within a secure environment. If we discover a security breach, we will tell you as soon as possible.

You can opt-out of non-essential email

AquireFX sends marketing information, billing information, product information, and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can remove yourself from any mailing list not essential to the Service. You may not opt out of emails essential to the service e.g., account verification, purchase and billing confirmations and reminders, features changes, and security notices.

You may request access to your personal information

You should ensure that your personal information is accurate, complete, and up-to-date. You can request your personal information by email at [email protected] We will process your request as soon as practicable, provided we are not prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. We may not process your request if it may have an impact on others individual privacy, or if it is not practical for us to complete your request in the way you have asked.

Contact us if you have a privacy concern

Should you have a questions or concerns about your personal information at AquireFX. Contact us at [email protected]

This policy may be updated from time to time

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will email you. Any amended Policy is effective upon posting to this Website. Your continued use of the Service is deemed acceptance of any amended Policy.

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